FAQ'S
DSU pieces are created through a manual, experimental process. Each garment carries intention, irregularity and time.
General
Are all DSU pieces unique?
Yes. All jackets are hand-painted and no two pieces are ever the same. Even within the same capsule, each garment has its own marks, layers and rhythm.
Where are DSU garments made?
Designed and developed in Portugal. Painting, customization and final finishing are done by hand.
Are imperfections normal?
Yes. Irregularities, visible brush strokes and texture variations are intentional and part of the manual process.
How do I choose the right size?
Each product page includes detailed measurements and fit indication (regular or oversize). If in doubt, contact us before purchasing.
Can I return or exchange a jacket?
Capsule pieces may be exchanged only if unworn and in original condition. Customized pieces are non-refundable.
How should I care for my DSU piece?
Wash inside out, cold wash only. Do not tumble dry. Avoid friction and excessive washing to preserve the painted layers.
Customized
What is DSU Customized?
A limited service where DSU creates a one-of-one jacket based on selected parameters. The final design is interpreted by DSU, not copied or pre-approved.
What can I choose?
You may select base tone (dark or light), size, fit, metal accessories, general inspiration and two predominant colours. All other decisions are made by DSU.
Can I request a specific design?
No exact designs are replicated. You may share mood or direction — DSU will interpret it freely.
How long does a customized piece take?
Production usually takes 2 to 4 weeks after confirmation. Exact timing will be communicated by email.
Can I make changes after ordering?
Changes are only possible before the painting process begins. Once started, the piece cannot be altered.
Are customized pieces returnable?
No. Customized garments are final sale. Minor technical adjustments may be discussed if needed.